General FAQs

What is Pendragon’s Smokehouse?

+

Do you have a physical location?

+

How far in advance do I need to order?

+

When will orders open for the month?

+

Can I order for the same day?

+

How do I know if you deliver to my area?

+

Do I need an account to order?

+

How long have you been in business?

+

Do you offer gift cards?

+

Our Food Philosophy

What kind of smoker do you use?

+

What’s on the menu this month?

+

When does the menu change?

+

Where do you source your meats?

+

Where do you source your wood, and what types do you use?

+

Do you use any preservatives or additives?

+

Can I customize my meal or sides?

+

Is your food spicy or kid-friendly?

+

Do you offer vegetarian or vegan options?

+

What allergens should I be aware of?

+

Do your desserts contain nuts, dairy, or gluten?

+

Are your portions suitable for families?

+

Do you offer kids meals?

+

Ordering

How do I place an order?

+

What are your delivery days and times?

+

Can I choose a delivery time slot?

+

Will I get a reminder about my delivery?

+

What happens if I miss the delivery?

+

What’s your tipping policy?

+

Do you charge a credit card processing fee?

+

Is there a minimum order amount?

+

What are your delivery fees?

+

What payment methods do you accept?

+

Delivery Routes

How do I know if you deliver to my area?

+

Where do you currently deliver?

+

Will you be expanding to other towns?

+

Can I vote for my town to be added?

+

Reheating & Storage

How do I reheat the food?

+

Can I freeze your meals?

+

How long does the food stay fresh?

+

Are the containers microwave safe?

+

Catering & Events

Do you offer catering?

+

What kinds of events do you cater?

+

How far in advance should I book?

+

Can I customize the catering menu?

+

Do you offer delivery and setup for events?

+

Do you accommodate dietary restrictions for catered events?

+

Do you attend farmers markets or food festivals?

+

Sustainability

Are your containers recyclable or compostable?

+

Do you source locally?

+

How do you reduce food waste?

+

How eco-friendly is your delivery?

+

Refunds & Policies

Can I cancel or change my order?

+

What is your refund policy?

+

What if my order is wrong or arrives late?

+

How do I get in touch with you to discuss an order?

+

Accounts & Security

Do I need an account with you to order?

+

Is your website secure?

+

Can I update my delivery address or phone number?

+

Fresh off the smoker!

Pendragon’s BBQ delivery is now live. Sign up below to get:

- First dibs on new menu drops
- Town-by-town expansion updates
- Exclusive deals

Hero image