General FAQs
What is Pendragon’s Smokehouse?
Do you have a physical location?
How far in advance do I need to order?
When will orders open for the month?
Can I order for the same day?
How do I know if you deliver to my area?
Do I need an account to order?
How long have you been in business?
Do you offer gift cards?
Our Food Philosophy
What kind of smoker do you use?
What’s on the menu this month?
When does the menu change?
Where do you source your meats?
Where do you source your wood, and what types do you use?
Do you use any preservatives or additives?
Can I customize my meal or sides?
Is your food spicy or kid-friendly?
Do you offer vegetarian or vegan options?
What allergens should I be aware of?
Do your desserts contain nuts, dairy, or gluten?
Are your portions suitable for families?
Do you offer kids meals?
Ordering
How do I place an order?
What are your delivery days and times?
Can I choose a delivery time slot?
Will I get a reminder about my delivery?
What happens if I miss the delivery?
What’s your tipping policy?
Do you charge a credit card processing fee?
Is there a minimum order amount?
What are your delivery fees?
What payment methods do you accept?
Delivery Routes
How do I know if you deliver to my area?
Where do you currently deliver?
Will you be expanding to other towns?
Can I vote for my town to be added?
Reheating & Storage
How do I reheat the food?
Can I freeze your meals?
How long does the food stay fresh?
Are the containers microwave safe?
Catering & Events
Do you offer catering?
What kinds of events do you cater?
How far in advance should I book?
Can I customize the catering menu?
Do you offer delivery and setup for events?
Do you accommodate dietary restrictions for catered events?
Do you attend farmers markets or food festivals?
Sustainability
Are your containers recyclable or compostable?
Do you source locally?
How do you reduce food waste?
How eco-friendly is your delivery?
Refunds & Policies
Can I cancel or change my order?
What is your refund policy?
What if my order is wrong or arrives late?
How do I get in touch with you to discuss an order?
Accounts & Security
Do I need an account with you to order?
Is your website secure?
Can I update my delivery address or phone number?
Fresh off the smoker!
Pendragon’s BBQ delivery is now live. Sign up below to get:
- First dibs on new menu drops
- Town-by-town expansion updates
- Exclusive deals
