Refund policy

Last updated: 18 May 2026

Because all items are prepared to order and scheduled for a specific delivery route and time window, sales are generally final. We do not offer refunds as a standard option, including for cancellations or changes requested after the stated order cutoff time.

That said, if you are unable to receive your order, we will use reasonable efforts to accommodate you. Depending on timing, production status, and route capacity, we may offer one of the following remedies at our discretion:

1. Store Credit

   We may issue store credit in the full amount paid for your order. Store credit has no cash value, is non transferable, and may be applied to a future order on our website.

2. Refund, Less Processing Fees

   If a refund is approved, the refund amount may be reduced by third party payment processing fees and other non refundable charges incurred at the time of purchase. These fees are assessed immediately upon processing your payment and are not typically returned to us.

3. Reroute or Gift Your Order

   If you wish to send your order to another recipient, we may attempt to reroute delivery to an alternate address that is within the applicable delivery route for that service day. Reroutes are subject to route feasibility and must be requested as early as possible. We cannot guarantee reroutes requested after production is underway or routes are finalized.

Quality Issues and Service Concerns

If your order arrives with an issue related to quality, accuracy, or condition, please contact us promptly. We may request order details and supporting information so we can investigate and determine an appropriate resolution, which may include store credit, replacement, or refund where warranted.

As a small batch kitchen with limited route capacity, we plan production and delivery logistics in advance. These policies help us minimize waste, maintain product quality, and provide consistent service.

Catering & Event Orders

We understand that plans can change, and we’ll always try to handle those situations fairly.

A 50% deposit is required to reserve your catering date. Once your event is confirmed, we hold that date for you, begin planning your order, and may turn away other catering requests for the same day.

If you need to cancel or reschedule, please contact us as soon as possible. When possible, we’ll do our best to move your order to a new date and apply your payment toward the rescheduled event, subject to our availability and any costs already committed.

For cancellations made more than 14 days before the event, deposits may be refunded, less any direct costs already incurred.

For cancellations made 7 to 14 days before the event, the deposit is not refundable, but may be applied toward a rescheduled event within 6 months.

Final payment is due 5 days before the event. For cancellations within 5 days of the event, payments are generally not refundable, as food purchasing, preparation, staffing, and logistics are already underway. If there are costs we are able to avoid, we’ll review those fairly.

Cancellations within 48 hours of the event are generally not refundable, as most event costs have already been committed by that point. In serious unexpected circumstances, we’ll review the situation fairly and do what we reasonably can, including applying any recoverable amount toward a future date when possible.